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Category: Job
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Published on Friday, 24 June 2011 10:36
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Written by Brian Cluff
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JOB SUMMARY
The Global Support Engineer (GSE) is part of a highly-focused 24/7 support/system administration team with responsibility for managing our client’s mission critical application environments. The GSE team is responsible for day-to-day proactive administration and operational support for the server and application environments with the objective of 100% business availability. The GSE team designs and implements best practices methodologies for change management and ongoing operations, and designs and implements proactive monitoring, problem resolution, and corrective action procedures. GSEs must possess a passion for this support role and how it contributes to meeting the client’s business objectives. An effective GSE possesses a broad background in technology combined with strong collaboration and teamwork capabilities.
JOB ENVIRONMENT
Stratus Technologies is the global leader in the design, creation, and delivery of continuous availability solutions for mission critical applications. With more than 25 years of industry-leading experience in the systems environment, Stratus continues to grow its reputation by being a trusted advisor to IT leaders and business teams who require the highest levels of availability and 24/7 access to data. Exciting opportunities exist for highly skilled and motivated individuals to join a global team, located in Phoenix, London and Singapore, that has full responsibility for delivering managed services in the mission critical environments of a Fortune 100 financial services company. Stratus Technologies is an Equal Opportunity / Affirmative Action employer offering a highly competitive compensation package and operating in a business casual environment.
TECHNICAL ENVIRONMENT
The technical components of the client’s mission critical environment include:
- Stratus hardware and storage arrays
- Red Hat Linux and security controls
- ftServer system software
- Enterprise database technology
- Tools / utilities for operations
- Enterprise management tools
- Performance monitoring and capacity planning tools
- ITIL, Six Sigma, and Cobit best practices and quality management processes
PRINCIPAL DUTIES AND RESPONSIBILITIES
The GSE team sets up and configures application and database servers, and installs operating system releases, security releases, and application releases into production, QA, and backup environments. Through formal training and hands-on experience, the GSE team acquires application knowledge that is utilized to fine tune the day-to-day operations of the client’s mission critical environment. The GSE team develops an understanding and familiarity with network connections into and out of the environments and works with other support personnel in troubleshooting network issues. The GSE team is responsible for monitoring system and network availability, application availability, and overall platform performance. Responsibilities include troubleshooting of incidents and exception situations, working closely with the application development team, and collaborating effectively with other support organizations. The GSE team takes the lead in driving all issues to closure.
MINIMUM QUALIFICATIONS
- BS technical degree or equivalent.
- 3+ years of related IT experience.\
- Current, proven, in-depth technical skills in UNIX computer systems, preferably RedHat Linux. • Participation in scheduled after-hours rotations.
- Availability to work nights and weekends when necessary.
- Excellent interpersonal skills.
- High degree of verbal and written communication skills.
- Proactive sense of urgency in resolving problems and preventing recurrence.
DESIRED EXPERIENCE
- Experience supporting 24/7 mission critical application environments.
- Experience with implementing service management best practices based on ITIL, Six Sigma or COBIT.
- Familiarity with application stress testing and QA systems.
- Familiarity with DR approaches and crisis preparedness.
- Software experience in RedHat Linux, Alaric Authentic Release 3, IBM JVM 1.4.2, Websphere MQ6.0, NAGIOS, Prognosis.
- Experience with 24/7 support models.
- RHCT or RHCE highly desirable.
Please visit www.stratus.com careers section for more information and to apply on line.
Stratus Technologies is an Equal Opportunity / Affirmative Action Employer
